Privacy at DentFixa

1. Who is responsible for your data?

DentFixa is responsible for processing personal data provided through this website, through the contact form, by phone, by email or during contact moments with our organisation.

When you contact us or submit a consultation request, we use your data to handle your question, assess your request and contact you.

2. Which personal data do we process?

Depending on how you contact us, we may process different types of personal data. We only process data that is necessary for the purpose for which you provide it or that we reasonably need.

3. Why do we process personal data?

DentFixa processes personal data for clear purposes. The main purposes are:

Handling consultation requests, answering questions, planning or preparing contact moments, improving our website, securing our systems, measuring advertising performance when you give consent for this and complying with legal obligations.

4. Consultation requests and contact forms

When you submit a consultation request through the website, we process the data you enter in the form. This includes your name, email address, phone number, request for help, contact preference and your message.

This data is used to assess your request internally and to contact you. DentFixa also sends internal notifications so that your request can be followed up quickly.

5. Health-related information

When you share information about your teeth, complaints, treatment needs or medical situation yourself, this information may be health-related. We handle such information with care.

This data is only used to assess your request, prepare contact and provide appropriate information or health-related follow-up.

6. Cookies, analytics and advertising measurement

DentFixa uses cookies and similar technologies for necessary functions, language preferences, website analysis and advertising measurement.

Non-essential cookies, such as Google Analytics 4 and Google Ads conversion measurement, are only used after you have given consent. More information about this can be found in our cookie policy.

7. Google Analytics 4

With your consent, DentFixa uses Google Analytics 4 to gain insight into the use of the website. We use this information to improve the website technically, in terms of content and user experience.

This includes, for example, visited pages, language version, device, browser and general interactions. We do not use Google Analytics to analyse medical files or the content of consultation data.

8. Google Ads conversion measurement

With your consent, DentFixa uses Google Ads conversion measurement to measure whether an advertisement has led to a consultation request.

A visit to the thank-you page is not automatically measured as a conversion. A conversion is only measured when a consultation request has been successfully submitted through the form and your cookie preferences allow this.

9. With whom do we share personal data?

DentFixa only shares personal data when this is necessary for our services, technical operation, security, legal obligations or when you have given consent for this.

This may include hosting providers, email services, analytics and advertising platforms, technical service providers and parties that support us in managing the website. We make appropriate agreements with parties that process data on our behalf.

10. How long do we keep data?

DentFixa does not keep personal data longer than necessary for the purpose for which the data was collected, unless we are legally required to keep data for longer.

We keep consultation requests and communication data for as long as needed for follow-up, administration, quality purposes and any legal obligations.

11. How do we protect personal data?

DentFixa takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

We use, among other things, secure connections, access restrictions, server security, logging, carefully configured forms and privacy-friendly notifications.

12. Your rights

You have the right to request access to the personal data we process about you. You can also ask us to correct, delete, restrict or transfer data, insofar as this is legally possible.

When processing is based on consent, you can withdraw this consent at any time. Withdrawing consent does not affect processing that already lawfully took place before the withdrawal.

13. International visitors

DentFixa can be visited from different countries and in multiple languages. When you contact us through the website, we process your data in accordance with this privacy policy and applicable privacy legislation.

14. Changes to this privacy policy

DentFixa may update this privacy policy when our services, website, technologies used or legal obligations change. The most recent version of this privacy policy is always available on this page.